Privacy Policy

1. Purpose of Privacy Policy

At PCB Store, we value transparency and trust. This Privacy Policy is designed to help you understand:

• What types of personal data we collect
• How we use and protect that data
• Your rights and control over your information
• How to contact us for questions or concerns

Our commitment follows international privacy best practices, including principles inspired by the EU GDPR, while complying with applicable laws of Bangladesh such as the Digital Security Act and ICT Act.

2. Information We Collect

We collect information in the following categories:

A. Personal Information

When you interact with us—such as making a purchase, creating an account, or contacting our support—you may provide:

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Account username and password
• Payment information (handled securely by trusted third-party gateways)

B. Technical and Device Information

When you visit our website, certain data is automatically collected:

• IP address
• Browser type and version
• Device type and operating system
• Referring URLs
• Date/time of visits and pages viewed

We use this information to improve site performance, ensure security, and enhance your browsing experience.

C. Communication Data

We may collect your messages or inquiries sent through forms, chat, or email to provide assistance and maintain service records.

D. Marketing Preferences

If you opt in to receive updates, we store your preferences to deliver relevant news, promotions, or offers. You can unsubscribe anytime.

3. How We Use Your Information

We process collected data for legitimate business purposes, including:

• To Process Transactions: Completing your purchases, confirming orders, and providing invoices or receipts.
• To Provide Customer Support: Responding to questions, requests, or service issues.
• To Personalize Experience: Tailoring product suggestions and improving user experience.
• To Improve Our Website: Analyzing usage data to maintain performance, fix errors, and update content.
• To Send Important Notices: Such as policy updates, account information, or transactional emails.
• To Comply with Legal Obligations: Ensuring lawful processing, fraud prevention, and regulatory compliance.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing and Disclosure

We may share limited information with trusted third-party service providers strictly for operational reasons, such as:

• Payment gateways (e.g., SSLCommerz / bKash / Nogod / Brac Bank)
• Logistics partners (for product deliveries)
• IT hosting providers (for secure data storage)
• Analytics tools (for service improvement, without personal identifiers)

These parties are contractually bound to protect your data and use it only for specified purposes.

We may also disclose information if:

• Required by law or court order
• Needed to enforce our terms, prevent fraud, or protect user safety
• Necessary during a business transfer (e.g., merger, acquisition, restructuring)

5. Data Retention

We retain your personal data only as long as necessary for:

• Completing transactions or fulfilling contracts
• Complying with legal, tax, and accounting obligations
• Maintaining accurate records for service improvements

When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We use multiple safeguards to protect your information:

• SSL encryption for secure communication
• Firewall-protected servers hosted on reliable data centers
• Access controls to prevent unauthorized use
• Regular audits to detect and mitigate potential vulnerabilities

While we strive to use commercially acceptable means to protect your data, please note that no online transmission or storage system is 100% secure. We continuously update our security practices to stay compliant and resilient.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Restriction: Limit certain types of data processing.
• Opt-Out: Withdraw consent from marketing communications at any time.

To exercise these rights, please contact us via [email protected] with the subject line “Privacy Request”.

8. International Data Transfers

If your data is transferred or stored outside Bangladesh (for instance, in secure cloud servers), we ensure it is handled under comparable protection standards through encryption and contractual safeguards.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided information, please contact us immediately for removal.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their respective Privacy Policies before sharing personal data.

11. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in technology, law, or business operations. When updates occur:

• We will post the new version on this page.
• The “Last Updated” date above will be revised.
• Major changes may also be communicated via email or on-site notification.

We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

• Company Name: PCB Store
• Address: 1st Floor, Rising Sun Tower, Parise Road, Mirpur 11, Dhaka, Bangladesh
• Email: [email protected]
• Website: https://pcbstore.com.bd/
• Hotline Number: 09603300300