Order Procedure

Step 1: Browse and Choose Your Products

Start by visiting our official website — https://pcbstore.com.bd/. You can explore thousands of tech products through our easy navigation and search bar. Use filters such as brand, price, or category to find what you need.

Each product page includes:

• Clear images
• Full specifications
• Updated prices
• Warranty details
• Stock availability

Once you find the item you want, click “Add to Cart.” You can continue browsing and add multiple products to your cart before checking out.

Step 2: Review Your Shopping Cart

After adding products, click the Cart Icon at the top right corner of the website. Here, you can review all your selected products, update quantities, or remove any item if needed.

Before moving to checkout:

• Make sure your product specifications are correct.
• Check discounts, combo offers, or coupon codes (if available).
• Verify total price including VAT (if applicable).

Once everything looks good, click “Proceed to Checkout.”

Step 3: Enter Your Information

To complete your order, you’ll need to provide a few details:

• Full Name
• Delivery Address (include district, area, and postal code)
• Phone Number
• Email Address

Make sure all information is correct, as it helps our team deliver your order faster and contact you if necessary. If your billing address is different from your delivery address, you can select “Use a different billing address” and enter it separately.

Step 4: Select Delivery Method

At PCB Store, we understand the importance of fast and reliable delivery. We’ve partnered with trusted couriers like Pathao and Steadfast to deliver your products safely and on time across Bangladesh.

Choose your preferred delivery option:

• Home Delivery: For most cities and towns in Bangladesh.
• Courier Delivery: For remote or outside Dhaka locations.

Our average delivery timeline is 24 to 72 hours, depending on your location. For customers outside Dhaka, delivery may take slightly longer due to courier schedules. You’ll receive a confirmation SMS or email with your Order ID once your order is successfully placed.

Step 5: Choose Your Payment Method

We offer multiple secure payment options through SSLCommerz to ensure flexibility and safety. You can pay using:

• Cash on Delivery (COD): Pay after receiving your product.
• bKash (Personal or Merchant Payment)
• Nagad
• Debit/Credit Card (Visa, MasterCard, Amex)
• Bank Transfer (Brac Bank and other supported banks)

For customers outside Dhaka or for high-value products, advance payment is required to confirm your order. This helps us verify authenticity and reserve the item for you immediately. All online transactions are protected by SSL encryption, ensuring your financial information stays safe.

Step 6: Order Confirmation and Processing

Once your payment is complete (or COD order is confirmed), you’ll instantly receive:

• An Order Confirmation Email/SMS
• Your Order ID
• Estimated Delivery Date

Our fulfillment team will then verify your product stock, pack it securely, and hand it over to our delivery partners. You’ll get another notification once your package is out for delivery.

Step 7: Order Tracking and Updates

You can easily track your order by:

• Logging into your PCB Store account
• Going to “My Orders” section
• Clicking on your Order ID to view live updates

Status updates include:

• Order Placed
• Processing
• Out for Delivery
• Delivered

We also send SMS updates at each stage, so you’re always informed.

Step 8: Delivery Time and Coverage

We deliver products all over Bangladesh, including both urban and rural areas.

Delivery times may vary due to weather, political issues, or national holidays. Our goal is always to deliver your order as quickly and safely as possible.

Order Cancellation and Changes

We understand that sometimes you may need to change or cancel your order. That’s why the PCB Store allows flexible cancellation under specific conditions. You can cancel your order within 24 hours after placing it — as long as it hasn’t been shipped yet.

To cancel, contact our customer support team through:

• send a message through our Facebook, Instagram, or WhatsApp channels.

If the order is already shipped, cancellation may not be possible. In that case, our team will guide you through the return or replacement process after delivery.

Refund and Return Policy

At the PCB Store, your satisfaction is our priority. We make sure every product is tested, verified, and packed carefully before delivery.

However, if you receive:

• A wrong item,
• A damaged product, or
• A product not working on arrival,

you can request a replacement or refund within 48 hours of delivery.

To process your refund:

• Contact our support team immediately.
• Provide your Order ID, product details, and proof of issue (like unboxing video or photo).
• Once verified, we will start the replacement or refund process.

For online payments, refunds are made directly to your original payment method (e.g., bKash, Nagad, or bank). For Cash on Delivery, refunds may take 3–7 business days through your preferred payment channel.

Please note:

• Refunds are not issued for customer mistakes in ordering or change of mind.
• Delivery charges are non-refundable once the package has been shipped.

Important Terms and Conditions

Customer Support and Communication

Our Customer Support Team is available 24 hours a day, 7 days a week to assist you. Whether you need help placing an order, tracking a shipment, or resolving a product issue — we’re always here for you.

You can reach us through:

• Hotline Number: 09603300300
• Email: [email protected]

Social Media:

• Facebook: facebook.com/pcbstorebd
• Instagram: instagram.com/pcbstorebd
• TikTok & YouTube: @pcbstorebd

Our representatives respond quickly, ensuring your queries are solved efficiently.

Trust, Transparency, and Safety

At PCB Store, we believe in honesty and reliability. Every order is processed with care, every payment is encrypted, and every customer is treated with respect. We are constantly improving our online experience based on customer feedback and Google’s best practices for transparency and security. When you order from us, you can trust that your data and your purchase are in safe hands.